How do I return an item?

Refund/Return Policy:

Original sales receipt must accompany returns.

We accept returns for exchange 10 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

  • -without showing signs of wear or damage in any way
  • -within 7 calendar days of the delivery date (after 7 days no returns are allowed)
  • -must not be a special order or a custom order
  • -unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.


Products may be exchanged within 10 days of receipt of the product without a restocking fee. All boxes must be unopened with original strapping still in place. All returns are subject to a 30% restocking fee. Returns or exchanges are not permitted on (1) opened boxes or special orders, (2) close-outs, utility grade products, final sales, special deals, or clearance items for any reason, (3) molding or trim 4) accessories or underlayments. To be eligible for a return or exchange, the product must be in its original condition and have been properly stored. Installed product is considered accepted by the purchaser and may not be exchanged or returned for any reason. Shipping and delivery charges are non-refundable. Any additional shipping costs relating to a return or exchange are the sole responsibility of the purchaser.

Refunds are contingent upon inspection of item(s) once we receive it.

There is a 30% restocking fee for returned items that are not being exchanged. Again you MUST contact us within 10 days if you intend to return ANY item back to our store. Items returned to us AFTER 10 days and WITHOUT contacting us will NOT be refunded. All deposits to hold material are non refundable after 15 days of the placing the order.

Customer is responsible for all shipping costs incurred to return the items.


Receiving Your Order: Upon arrival of the freight carrier with your flooring order, please make sure to verify that you have received the exact amount of boxes on your order. In addition, please make sure to note with the delivery driver of any damages to your flooring order. Damages must be noted on the delivery receipt, the driver will signed the receipt noting the exact amount of boxes that are damaged or missing.

Once the delivery receipt is signed by whoever accepts the material and NO damages or shortages of materials are noted we CAN NOT file a claim with any carrier. If you sign the delivery receipt without noting either, you are confirming your order was delivered 100% in full with NO damages whatsoever. A refund or replacement material will NOT be issued.

Receiving Damaged Freight: Upon receipt of damaged material please do NOT refuse the material. Simply make note on the delivery receipt/ bill of lading of the amount of cartons/bundles that have been damaged in transit. If there is no damage noted on the delivery receipt/ bill of lading upon receiving the material a claim can NOT be filed by us with the freight company. If damages are noticed while the product is still on the truck be sure to take plenty of photos as this will help us in the claims process. Receiving damaged material is an unlikely circumstance however we will be more then happy to help you through it in the event that it does occur.

Shipping Transit Times/Delivery Dates: All delivery dates are estimated, DO NOT schedule an installation of your flooring material until you physically received/pick up your entire order. Gohardwood will not give any credit or compensation for any delayed shipment, all orders are shipped via LTL carrier we have no control over the material once the order is picked up from the warehouse. All orders in which "Direct Delivery" is selected as the shipping method please do not rely on the carriers estimated delivery date that is shown on their website. We book all Direct Delivery shipments with a "Notify Prior" therefore the carrier will contact you to schedule a delivery appointment. DO NOT expect delivery of your order unless the carrier contacts you to schedule an appointment. All deliveries are only curbside, the delivery driver will NOT bring any material inside your home/jobsite.


***Minimum order size of 200 sq ft on all products purchased through this site. Any orders below that quantity will be canceled.***



Premium/Clear Grade flooring contains natural characteristics such as small knots and minor color variations. It has a more uniform color and longer average plank length compared to builder grade flooring products. Premium grade pre-finished flooring will be practically free of most finishing defects including debris, skips, streaks, blisters, chipping, or scratches. ALL Premium grade products are considered "first" quality.  When purchasing this grade be sure to add 5%-7% to complete the project.

Builder Grade products will include variable amounts of milling, grading, and/or finishing defects; however, such imperfections should still provide a fully install-able floor. Plank lengths will be shorter as compared to premium grade. These product feature the same polyurethane finish as a premium grade product. Builder grade hardwood can provide a low-cost option in hardwood. Shaw builder grade products are considered factory seconds. When purchasing this grade be sure to add 10%-15% to complete the project.